Search by 'satisfaction' tag

• What if I am unsatisfied with the product I received?

  At Overnight Prints your satisfaction is of utmost importance for us. In case you are not satisfied with the quality of our products, simply send us a picture clearly showing the product in question (please send us a photo showing minimum 10% of the affected quantity) and we will happily reprint it for you, or you will receive a Store Credit for your next order at Overnight Prints.

  Please be aware that due to the nature of four-colour printing, we cannot print every colour available on a computer monitor. We do not colour match; instead, we offer the industry standard in pleasing colour and will make any reasonable adjustments to help correct submitted files. If Overnight Prints cannot correct the file or reprint to pleasing colour standards, then we will issue an RMA and refund the purchase price. Because we want to constantly increase our quality level, we have this basic condition for refunds, that the complete product has to be send back to Overnight Prints.

  If an issue arises with the printing quality of your product, please contact us via Online Chat.

  Overnight Prints will correct improper cutting, colour drift, printing delays and printing quality. The customer should correct files without full bleed or with incorrect colour selection, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. You can always contact our file support department if you are unable to correct these issues yourself. They will do their best to guide you to a positive result.

  Before Printing it may be beneficial to read some of our guides. Below are links to useful information.
  GUIDELINES
  CARD ORIENTATION
  COMMON MISTAKES
  Shipping information for letters and postcards